E-commerce Management – Roma – Bulgari

E-Commerce Specialist

MISSION

Support the evolution and deployment of the Worldwide Digital Strategy and Plans, through the development and empowerment of the digital channels.

MAIN ACCOUNTABILITIES

• Catalogue management (product publication, planning and executing in-store activity as on site merchandising)
• Research new E-commerce Trends & Best practice
• Define and implement customized navigation strategies
• Monitor proactively the website performance (bugs or improvements) and promptly assign the tech team
• Support local markets to ensure the website updates and performance
• Support the definition of the WW Digital Strategy applied to all communication channels
• Improve E-commerce System and Services, E-commerce guidelines and procedures
• Putting in place actions to catch and care E-commerce Customers
• Monitor E-commerce customers and analyze E-commerce sales, in order to suggest actions aimed at increasing the business
• Monitor the KPIs and create daily, weekly and monthly KPIs based reports
• Coordinate external agencies, when needed, to ensure maintenance and evolution of the sites supporting the definition of the project (costs/deadlines/activities).

TECHNICAL SKILLS

• 2 years of experience in a similar position
• Fluency in English
• Specific tools: Google Analytics
• Knowledge of Salesforce is a plus
• Project management and planning techniques
• Communication techniques, tools and channels
• Knowledge of SEM (Search Engine Marketing) and SEO (Search Engine Optimization)
• IT Applications (Office, specific tools)

SOFT SKILLS

• Proactivity
• Communication
• Networking
• Impact
• Negotiation
• Excellence Orientation
• Role Competencies

“Please attach your curriculum vitae to the application”

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PERCORSO FORMATIVO CONSIGLIATO

Corso E-Commerce certificato