E – Commerce Customer Service – Milano – Cosivan

E – Commerce Customer Service

Covisian, Italian leader in the Business Process Outsourcing sector in Contact Center services, for its Milan office – Valtorta research an E – Commerce Customer Service Agent English/Italian speaker.

The E-Commerce Customer Service Agent will interact with our customers providing information in response to products, orders, shipping and warranties, while handling customer issues effectively and efficiently. The ideal candidate will be pleasant, upbeat, and service oriented

Responsibilities:

• Provide support for customers
• Process orders and returns
• Daily Email, Phone and Live Chat
• Foster and maintain relationships with customers to improve our retention rate

Required Experience/Skills/Education:

• Previous Customer Service experience an advantage
• Must be well spoken in Italian – English and have proper phone and email etiquette
• Must be proficient in typing and communication
• Microsoft Word, Excel, Outlook
• Comfortable working in a fast-paced environment

Preferred Experience/Skills/Education:

• Bilingual (English – Italian)

What We Offer:

• Initial and continuing education
• structured and modern work environment
• contractual framework according to the national telecommunications collective agreement

The research is aimed at candidates of both sexes. Interested parties are invited to read the information on the processing of personal data pursuant to applicable legislation, in particular pursuant to art. 13 of the Regulation (EU) n. 2016/679 (“GDPR”).

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